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FREE US SHIPPING OVER $50 📦

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FAQ

General Questions

Do you offer local pickup?

Yes! When checking out, simply select “local pick up” in the delivery options. As soon as it’s ready, you will receive an email confirmation with pick-up instructions.

Can I buy wholesale?

Yes! We love wholesale partnerships. Reach out to us at wholesale@bizarrecoffee.com

Shipping questions

What should I do if my order is lost or damaged?

If you’re unable to find your order or it arrives damaged, please contact us at  help@bizarrecoffee.com and we will be more than happy to help resolve your issue the best way possible.

My discount code did not work, can I apply it post-purchase?

Unfortunately, discounts cannot be applied post-purchase. If you’re facing any issues with a discount code not working properly at checkout, please contact us at help@bizarrecoffee.com and we will help resolve the problem prior to purchase.

How can I track my order?

After an order is fulfilled, we will provide you with a tracking link through emails. You will also be able to access this link through your customer account under “orders”.

Do you ship internationally?

At this time, we do not ship internationally. We ship to all 50 states within the United States.

How long does shipping take?

We fulfill all orders, Monday through Friday, within one-three days of an order being placed. Please allow for additional fulfillment time when placing your order over the weekend. 

For shipping, below are the four different shipping rates we’re currently offering through USPS:

Economy: 5-8 shipping days

Ground: Advantage: 2- 5 days 

Priority Mail: 1-3 days 

Priority Mail Express: next day to 2 day delivery - guaranteed

Returns questions

What is your returns and exchange policy?

Please refer to our shipping & returns page for all details around our policies.

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